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Omnichannel inbox

This page is about a real working goal: making sure customer requests from different channels — email, Telegram, MAX, website chat — land in a single window, never get lost, have an owner, and can become a task or deal when needed. Below is how this comes together in LadVen OS.

What it solves​

When customers write through different channels, messages get buried: some in a manager's personal email, some in Telegram on a phone, some in the website chat. There is no shared queue, it is unclear who is responsible, and part of the requests stay unanswered.

This scenario closes that gap: requests from connected channels are collected into a unified stream, each one has an owner, and from a request you can immediately create a task or deal without losing context.

How it works in LadVen OS​

The scenario is built from blocks that already work together:

  • Channels — email, Telegram, MAX, website chat, and other channels by connection.
  • Unified stream — requests are visible in one place, not across scattered apps.
  • Owner — every request has someone responsible for it.
  • Request → work — a message becomes a task or deal linked to the customer.
  • Notifications — new requests are not lost.
  • Control — you can see what is unanswered and where there is a delay.

Channels in one window​

Connected channels — email, Telegram, MAX, website chat — are brought together into a unified stream of requests. A team member works in a single window instead of switching between apps and personal accounts. The set of channels depends on what is connected in your portal.

Request → task or deal​

A request does not stay "just a message": from it you create a task with an assignee and a due date, or a deal in a pipeline, while keeping the link to the customer and the conversation history. This turns an inquiry into managed work instead of leaving it lost in the thread.

Control and accountability​

Every request has an owner, and the stream has control: you can see what is unanswered, what is overdue, and where there is a delay. A manager tracks workload and response speed instead of piecing the picture together across channels by hand.

What the team gets​

  • requests from different channels in one window, nothing gets lost;
  • every request has an owner;
  • an inquiry quickly turns into a task or deal;
  • the manager sees what is unanswered and where there is a delay.

Where to start​

Request a demo​

Want to see how requests from different channels come together into one inbox on a ready-made demo stand? Request a demo — we will show the configured scenario and help you connect your channels.